Frequently Asked Questions

Our standard minimum order quantity is 10 cases per product line. For mixed orders containing both Purée and Spread products, the combined total must meet the 10-case minimum. We offer flexible terms for first-time customers and can discuss custom arrangements for larger wholesale accounts.

Yes, we provide tiered wholesale pricing based on order volume. Discounts are available for orders of 50+ cases, with additional savings for 100+ cases. Contact our sales team for a detailed price list and to discuss volume discount programs tailored to your business needs.

We're happy to provide samples for qualified businesses. Simply fill out our Request Samples form with your company information and product preferences. Sample packs typically include 2-3 flavors from each product line and are shipped within 3-5 business days.

We accept wire transfers, company checks, and major credit cards for established accounts. Net 30 payment terms are available for approved wholesale customers after the first order. International orders may require prepayment or letter of credit depending on the destination.

Unopened Purée with Chunks has a shelf life of 18 months when stored properly. Spread with Chunks, thanks to high-temperature pasteurization and no preservatives, has a shelf life of 12 months. Once opened, both products should be refrigerated and used within 14 days for optimal quality.

Purée with Chunks (75%+ fruit content) is designed for beverages—smoothies, teas, cocktails—with a pourable consistency that blends instantly. It contains preservatives, natural flavors, and colors for extended shelf life. Spread with Chunks (75%+ fruit content) is thicker and ideal for spreading on desserts, yogurt, and toast. Spread uses high-temp pasteurization with NO preservatives, NO artificial flavors, and NO added colors.

Yes, all Ofruta products are 100% vegan and gluten-free. Spread with Chunks contains no artificial colors or flavors—just real fruit, sugar, and natural stabilizers. Purée with Chunks contains preservatives and natural flavors to maintain consistency for professional use. Detailed ingredient lists and allergen information are available on our product specification sheets.

Our fruits are sourced exclusively from premium growing regions in Taiwan, known as the 'Fruit Kingdom of Asia.' We work directly with local farmers in Dahu (strawberries), Yujing (mangoes), and Puli (passion fruit) to ensure the highest quality and support fair trade practices.

Domestic orders (within the USA) typically ship within 2-3 business days and arrive within 5-7 business days via ground shipping. Expedited shipping options are available. International orders vary by destination but generally take 10-15 business days. We provide tracking information for all shipments.

Yes, we ship to select international markets including Canada, Japan, South Korea, and EU countries. International shipping costs and import duties vary by destination. Please contact our export team for specific quotes and to confirm availability in your region.

Products are packaged in temperature-controlled containers with insulation to maintain quality during transit. Each case contains 6 bottles and is securely packed to prevent damage. We recommend refrigerating products upon arrival, though they remain stable at room temperature for short periods.

We stand behind our product quality. If you receive damaged or defective products, please contact us within 7 days of delivery with photos. We will arrange for replacement or full refund. Due to the perishable nature of our products, we cannot accept returns of opened items unless there is a quality issue.

All Ofruta products are manufactured in facilities certified with HACCP and ISO 22000 food safety standards. Our products are FDA-approved for import into the United States. We can provide copies of all certification documents upon request for your records.

Quality is ensured through our dual-team approach: our California R&D team develops proprietary formulas and sets strict standards, while our Taiwan sourcing team works directly with farmers to select premium fruits. Every batch undergoes rigorous testing for flavor, texture, and safety before shipment.

Yes, detailed product specification sheets including nutritional facts, ingredient lists, allergen information, and storage guidelines are available for download on each product page. We can also provide customized spec sheets for your specific requirements.

Unopened products should be stored in a cool, dry place away from direct sunlight. While refrigeration is not required before opening, storing in a temperature-controlled environment (below 75°F / 24°C) helps maintain optimal quality throughout the shelf life.

For beverages, we recommend 1-2 oz (30-60ml) of Purée per 12-16 oz drink. For Spread applications, 1-2 tablespoons per serving works well for yogurt, desserts, or toast. Adjust to taste and desired intensity. Our recipe page provides detailed measurements for specific applications.

Yes, both Purée and Spread can be frozen for up to 24 months. Freeze in original containers or portion into smaller containers for convenience. Thaw in refrigerator overnight before use. Note that texture may slightly change after freezing, but flavor and quality remain excellent.

Absolutely! We provide recipe cards, usage guides, and application tips with every order. Our culinary team is available for consultation to help you develop signature drinks and dishes using Ofruta products. We also regularly update our online recipe library with new creations from professional mixologists and chefs.